Privacy Policy

1.    Purpose of This Notice

This notice describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act (1998 or 2018) and any other national implementing laws, regulation and secondary legislation, as amended or updated from time to time in the UK (data protection legislation).

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

2.    About Us

Supafit Flooring are a flooring retailer. Our services include supply only or the supplying and fitting of all types of floor coverings. We are a partnership (TJ Potter, DI Munnoch and MD Higdon). Our trading office is Unit A Blatchford Road Horsham, West Sussex RH13 5QR. For the purpose of the data protection legislation and this notice, we are the data controller, this means that we are responsible for deciding how we hold and use personal data about you. We are required under the data protection legislation to notify you of the information contained in this privacy policy. The partners are responsible for assisting with enquiries in relation to this privacy notice or the treatment of your personal data acting as data protection officer at the point of contact. For all contact details see paragraph 12 (contact us).

3.    When we may collect your personal data.

We obtain personal data about you for example when:

a.    You request a quotation from us in respect of the services we provide.

b.    You engage us to provide our services and also during the provision of these services.

c.    You contact us by email, telephone or post or social media directly or via a third party whom you would have given your details to forward to us (e.g. when you have a query about our services)

d.    From third parties and / or publicly available resources, e.g. companies house (details of involvement with companies etc)

e.    Face to face in our retail showroom / office, on site, e.g. when carrying out a site survey in order to provide a quotation or advice regarding our services.

f.     Billing and/or payment information for goods or services we provide e.g. credit card details, bank details including sort code & account number.

g.    When we are forwarded your personal data by a third party for whom we are acting as a sub-contractor providing goods and / or labour.

h.    When referencing our records of your previous business with us.

4.    The kind of information we hold about you

The information we hold about you may include the following:

a.    Your personal details such as:

Contact details including your name, full postal address, telephone numbers and email addresses, including those forwarded to us from any third parties, e.g. when required to carry out surveys, works, and / or provide quotations or advise relating to our services as a sub-contractor providing goods and / or labour.

b.    Business address and contact details including phone numbers, email addresses, company registration number and vat registration number.

c.    Details of the contact we have had with you in relation to the provision, or the proposed provision of our services

d.    Details of any services you have received from us

e.    Our correspondence and communication with you

f.     Information about any complaints and enquiries you make to us

g.    Any personal details of third parties provided to us when we are acting as a sub-contractor.

5.    How we use personal data we hold about you.

We may process your personal data for purposes necessary for the performance, start and completion of our contract with you and to comply with our legal obligations, this may include processing your personal data where you are an employee, a director, sub-contractor, supplier or customer of our client or a tenant of a rented property where we carry out work as a sub-contractor.

We may process your personal data for the purposes of sale or return of goods provided by us.

We may process your personal data to process payment for goods and services provided by us.

We may process your personal data to aid with any future enquires about past goods and services we have provided for you.

We may process your personal data for marketing and promotional material which we think may be of interest to you (assuming you have opted in to receive this information).

We may process your personal data for our own business development, statistical and management purposes.

We may process your personal data for the purpose of manufacturers warranties and guarantees.

We may use your personal data to:

a.    Carry out our obligations arising from any agreements entered into between you and us (which will mostly usually be for the provision of our services)

b.    Carry out our obligations arising from any agreement entered into between our clients and us (which will most usually be for the provision of our services) where you may be a tenant at a rented property, an employee, director, subcontractor, supplier or customer of our client.

c.    Provide you with information related to our services and our events and activities that you request from us or which we feel may interest you, provided you have, where required, consented to be contacted for such purposes.

d.    Process payments for goods and services we provide

e.    Fulfil any legal reasons required by us by law.

f.     Forward to any third parties to aid them with your enquiries and our services, e.g. for the request of samples or for goods to be delivered.

g.    Forward to any manufacturers of goods we supply for product guarantees and warranties or so any complaints can be resolved.

h.    Refer to any previous dealings, services provided, enquiries made or goods provided to you.

i.      Notify you about any changes to our services.

If you refuse to provide us with certain information when required, we may not be able to perform the services we provide or the contract we have entered into with you. Alternatively, we may be unable to comply with our legal or regulatory obligation.

We may also process your personal data without your knowledge or consent in accordance with this notice where we are legally required or permitted to do so.

Data Retention

We retain all Data given or provided to us by you or our clients for the purposes of our services in order to aid with any future services or enquires you may have with us including for the purpose of any guarantees or warranties for the goods and services we provide.

We retain all Data as required by Law and to fulfil any legal obligations.

This does not affect your right to ask us to delete all personal data we hold about you (your right to be forgotten).

All payment details are only taken for the purpose of processing the payment and are not retained accept when authorised by you or for reasons required by law.

When assessing what personal data we retain and the period of time we retain it, we take into consideration:

a.    The requirements of our business and the services provided

b.    Any statement or legal obligations

c.    Amount, nature and sensitivity of the personal data.

d.    The potential risk of harm from unauthorised use or disclosure of your personal data

e.    The types of personal data we have collected

f.     Whether the purpose of the processing could be fulfilled by other means.

6.    Data Sharing

Why might you share my personal data with third parties?

We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

Which third party service providers process my personal data?

“Third parties” include third-party service providers.

a.    IT and cloud services

b.    Professional advisory services

c.    Website services

d.    Banking services

e.    Any sub-contractors used for works, goods, deliveries and services we provide

f.     Manufacturers of the goods we provide for the purposes of guarantees, warranties and after care services they provide.

All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

What about other third parties?

We may also need to share your personal data with a regulator or to otherwise comply with the law.

We do not sell your personal data or provide it to third parties for their direct marketing use.

7.    Transferring personal data outside the European Economic Area (EEA)

We will not transfer the personal date we collect about you outside of the EEA

8.    Data Security

We have in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. All of our computers and our internal server where data is stored are password protected and have a Draytek Firewall to block any external traffic from entering our internal network. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instruction and they are subject to a duty of confidentiality.

Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data which is transmitted to our site, any transmission is at your own risk. Once we have received your information we will use strict procedures and security features to try to prevent unauthorised access.

9.    Rights and access, correction, erasure and restriction

Your duty to inform us of changes.

It is important that the personal data we hold about you is accurate and current. Should your personal information change please notify us of any changes of which we need to be made aware of by contacting us, using the contact details in section 12.

Your rights in connection with personal data

Under certain circumstances by law you have the right to:

a.    Request access to your personal data. This enables you to receive details of the personal data we hold about you and to check that we are protecting it lawfully.

b.    Request correction of the personal data that we hold about you.

c.    Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).

d.    Object to processing of your data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal information for direct marketing purposes.

e.    Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you. For example, if you want us to establish its accuracy for the reason of processing it.

f.     Request the transfer of your personal data to you of another data controller if the processing is based on consent carried out by automated means and this is technically feasible.

If you want to exercise any of the above rights, please email our data protection point of contact (see details in paragraph 12)

You will not have to pay a fee to access your personal data (or exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

10. Right to withdraw consent

In limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose (for example, in relation to direct marketing that you have indicated you would like to receive from us), you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please email our data protection point of contact noted at paragraph 12 (contact us). Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

11. Changes to this notice

We may change this privacy notice from time to time in order to reflect changes in the law and / or our privacy practices. We encourage you to check our privacy notice for changes whenever you visit our website. www.supafitcarpets.co.uk

12. Contact us:

Supafit Flooring Partners: Trevor Potter, Duncan Munnoch, Mark Higdon.

Telephone: 01403 261369

Email: enquires@supafitcarpets.co.uk

Business address: Supafit Flooring, Unit A, Blatchford Road, Horsham, RH13 5QR.

Data Protection point of contact: Mr Trevor Potter

You also have the right to make a complaint to the information commissioners office (ICO), the UK supervisory Authority for data protection issues, at any time. The ICOs contract details are as follows:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 03031231113
Website: ICO.org.uk/concerns